NEW CONTRACT OPERATIONS

* The US contract operations market had another f lat year, with the top six companies showing combined organic growth of around 1%.

Veolia Water North America is looking to change the rules of the game (see story p9). The plan is to make a market in performance-based contracts with a narrower scope (for example improving metering performance in exchange for a share of the extra revenue generated). It means that Veolia has something to offer big cities for whom universal outsourcing is ...

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