Insight - David Lloyd Owen
- From: Vol 6, Issue 12 (December 2005)
- Category: Analysis
- Region: Asia
- Country: China
- Related Companies: Kelda, PetroChina and Yorkshire Water
The Harbinger of Gloom.
When it comes to dealing with customers, utilities are meant to resemble a swan placidly paddling across serene waters. It does not matter where the legs are waving and how frantically they move, as long as none of this is visible to the passing observer. The Harbin benzene incident will probably become a case study in how not to deal ...
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