Ofwat and private perception

The work of the English regulator and private water companies has not paid off in the public imagination, argues David Lloyd Owen.

What a difference a year makes. Ofwat’s CEO Cathryn Ross gives a speech to debt analysts and investors each October. Last year’s was entitled ‘legitimacy through efficiency’, a pep talk encouraging water companies to ‘maintain customer legitimacy’ through providing a resilient, high-quality and affordable service, based on building customer trust on firm...

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