From integrity to performance

The Khulna Water Supply and Sewerage Authority has implemented an integrity-led turnaround over the past two years, due to changes in the national regulations and with the help of the Water Integrity Network. The performance-based governance approach carried out at the utility has put it on the path to outstanding customer service, improved service coverage and greater financial sustainability.

The Khulna Water Supply and Sewerage Authority (KWASA) in Bangladesh has been on a mission to improve its performance over the past two years while having to address a myriad of challenges, including rapid population growth, flat deltaic topography causing poor drainage, combined with being a relatively young organisation with little established infrastructure at its creation in 2008 by the...

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